Due to the new challenges and expectations that the Covid-19 pandemic has brought with it, our mission is to provide a more premium and memorable Caribbean vacation experience in Antigua while guaranteeing the health and safety of our guests and Team Members. As a result, we have enhanced our hygiene protocol and guidelines, as well as our service offering, to include contactless cleaning and sanitation solutions, and an enhanced Food & Beverage service to compliment these measures. These measures are designed so that guests feel confident that at Blue Waters they will remain in a safe environment, whilst not distracting from a high quality, relaxing vacation experience.
Arriving guests (by air) must have a negative COVID-19 taken within 7 days of their arriving flight. Children under 12 years old do not require a COVID-19 test to be taken. Please note for arrivals from 1st August 2021, children from 5 years will also require a negative PCR test.
All arriving guests must wear a face mask on disembarkation of the aircraft and in all public areas in Antigua airport. Additionally, the wearing of face mask in public spaces is mandatory throughout Antigua and Barbuda.
All arriving guests must complete a Health Declaration Form and will be subjected to screening and temperature checks by Port Health Authorities upon arrival in Antigua and Barbuda.
Team members are required to always wear personal protective equipment – PPE (masks, gloves and shoe covers) during cleaning to mitigate risk to all guests and team members within the hotel. Additionally, Room Attendants will sanitize their hands and change all PPE immediately after leaving each room.
In the event that a guest exhibits flu-like or Covid-19-like symptoms, Housekeeping will provide a towel/linen delivery service until a certified medical practitioner clears the guest. The Blue Waters Resort and Spa has a dedicated team of medical practitioners on call available for our guests.
All departure rooms are completely cleaned and sanitized including ventilation and air conditioning units to reduce any risk of cross-contamination to guests and team members.
We will no longer offer our Superior Hillside or Hillside Junior Suite rooms for the remainder of 2020 and 2021. This is to enable us to manage our occupancy to a safe level, and provide the enhanced housekeeping service detailed above
Team members will be equipped with supplies for continuous cleaning and sanitizing of high contact areas such as chairs, tables and bar counters.
All table settings will be thoroughly sanitized by our teams before and after each use following international standards. All cutlery, plates and glassware are washed in an industrial grade dishwasher and will be sanitized before and after each use, as per local and international standards.
Blue Waters is perfectly designed for social distancing due to our large dining outlets, multiple bars and variety of restaurants, pools and beaches spread across the resort. For breakfast, lunch and dinner, all restaurants will have a reduced capacity in order to facilitate social distancing between tables. The same social distancing protocols will be applied between bar stools, bar lounging area tables and beach/pool loungers.
Treatment rooms will be thoroughly cleaned and sanitized after each treatment, in addition the rooms will not be booked back to back to allow time for proper cleaning and sanitization to occur.
The salon will reduce the number of simultaneous services to ensure social distancing protocols are adhered.
Pre-booked babysitting services can be offered in room for a charge payable locally. All babysitting staff will undergo the health & safety procedures set out below under ‘team’
We will continue to provide a comprehensive activities programme for guests including wellness & culinary activities and these activities will have a reduced maximum capacity to adhere to social distancing.
Hand sanitizer stations will be affixed around all public areas for guest.
Shared equipment and tools will be disinfected before each shift handover.
Sensor-activated taps and hand sanitizer dispensers will be installed in bathrooms. All Team Members will be required to wear face masks where necessary and in accordance with local legislation, for the protection of our guests, fellow Team Members and for their own protection.
All Team Members will receive orientation on newly implemented hygiene protocols as well as on-going training on hygiene and sanitation practices such as frequent hand washing, use of hand sanitizer, proper usage and disposal of personal protection equipment (PPE). Team members are also reminded of these practices through the display of signage in back of house areas and offices.